Exam Day User Guide - Prov

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On the Candidate Dashboard, under the Upcoming Exam section, click Start Exam.

Note: The Start Exam button will become active 15 minutes before the scheduled time and will remain available for up to one hour after the scheduled start time.
Review the Acknowledgment and click Okay to proceed.
After acknowledgment, the Examination Rules appear. Review and click Next to proceed.
Review the Terms and Conditions. Check the box to agree to the Terms and Conditions. Then, click "Start Exam" to begin.

After clicking Start Exam, a system check will run before proceeding. The screen displays the hardware, software, browser, and network system configurations. Please click System Check to view the detailed process. You can also check these links for camera and microphone permissions: Chrome Permissions, Edge Permissions, and Firefox Permissions.
Click the View Icon placed next to the Hardware Configuration heading. It shows the camera and audio functioning. Follow the displayed instructions to verify these configurations.
Click the View Icon placed next to the Network Configuration heading. It shows the bitrate levels of audio and video.
Now, in the control panel, select the checkbox and click "I Agree" to provide consent for recording and AI/ML proctoring.

Note:

Some of the identity verification steps below might not appear, as options are directed by your exam sponsor. Ignore the steps below that are not relevant to your onboarding process.
Also, the sequence of verification below may vary based on the exam sponsor configuration.

By clicking I agree, a pop-up appears for the screen share. Select the entire screen option, click the small image in the center of the screen, and click Share.
The status in the control panel shows waiting for the onboarding agent, and once the OBA (Onboarding Agent) is connected, you will be able to see them in the control panel.

To start the ID verification steps, A consent message will be displayed in the control panel to provide consent for the ID verification.
Select the checkbox and click "I agree" to provide consent for verifying your ID.
Your ID verification has started.
Hold your photo ID in front of the camera and wait until the OBA verifies it.

To begin the face verification steps, a consent message will be displayed in the control panel to provide consent for the face verification.
Select the checkbox and click "I agree" to provide consent for your face verification.
As directed by the OBA, look directly into the camera while a photo of your face is taken.

To begin the Room Scan steps, a consent message will be displayed in the control panel to provide consent for the room scan.
Select the checkbox and click "I agree” to provide consent for a room scan.
Now, to begin the Room Scan process, the OBA triggers a QR Code display on your screen for you to scan and open the 360 Room Scan app on your smartphone (Android/iPhone device) to show your entire testing area, including your computer.
Follow the room scan procedure as directed by the onboarding agent.

Once the required verification process is completed by OBA, you will be transferred to a proctor.
As the OBA initiates the transfer process, you will be provided with exam rules to go through. Click Confirm after reading the exam rules to go to the exam instructions.

Note: If you get disconnected during an onboarding session, a pop-up will appear, prompting you to wait until the session reconnects.

After being connected to the proctor, the test console screen will appear. A pop-up will prompt you to enter full-screen mode. Click Okay to continue.
When the test login screen appears, please wait for the proctor to complete the Access Code, Exam Key, and Candidate ID fields.
You can contact the proctor using the chat at any point during the exam.
- Click the Side Arrow icon to open the control panel.
- Click on the chat bar to open the chat box and send a message to the proctor if any assistance is required.
- You will also be notified if the proctor sends you a message.
- The chat option will be active throughout your exam session.
Once the proctor enables your access to the exam, you will be able to see a welcome screen, displaying the exam details.
Click the Top Arrow icon to open the drop-down and explore the options available.
In the drop-down menu, review the following proctor session options:
- Click the Reload icon only if the testing screen has not loaded.
- Select the Information icon to view exam details.
- Select the Raise Hand icon to contact the proctor during the exam.
- Select the Wi-Fi icon to check your network connectivity status.
- Click Finish Test to complete and submit the exam at any point during the session.

After you verify your exam's general details, click Start Test to begin the exam.
On the next screen, you'll see the number of questions, Candidate Name, time remaining, and questions answered.
On the right side of the screen, click the Double Arrow icon to open the widget toolbar to access the widget tools allowed during the examination.
As you click the arrow to open widgets, you can see multiple widgets (which may vary depending on your exam).
- Click the Flag icon to mark the current question so you can revisit the question later.
- Click Summary to view an overview of your exam. It shows which questions you've answered, commented on, flagged, or left unanswered.
- Click Comments to add a comment to any question. You can revisit your comments later, and they will also appear in the exam summary.
- Click Unit Converter to open a list of options to perform conversions as needed.
- Click Calculator to open the calculator and use it during the exam.
To answer a question, carefully review the question and all answer choices, then select your response. Click Next to save your answer and move forward. Click Back to go back.

At the last question, upon making your selection of answers, click Submit to save your responses.
When you click Submit, a pop-up will appear asking if you wish to end the test. Click Submit test to submit your exam.
After submitting the test, your results will be displayed. Click Proceed.
Click “Finish Test” on the top banner, then select Submit in the pop-up window to end the proctoring session.